ORDERS & SHIPPING
We process and fulfill all orders within one business day after the order is placed. Delivery time can vary between 7-10 business days depending on your location. As all merchandise is printed to order, this can cause a variance in these delivery times.
We do not accept returns or exchanges on any items, unless they are proven damaged on receipt. If you have received the wrong item or there is an issue with your order, please email us at firstname.lastname@example.org.
For orders in South Africa, we charge a flat rate of R99.00 per order for shipping and handling.
Feel free to email us with any questions at email@example.com.
Merch On Demand will not collect any personal information from you except when specifically and knowingly provided by you. Examples of such information are: name, shipping address, phone number, email address and credit card information. Examples of ways in which we may collect such information include the following:
If you purchase our products or services, we request certain personally identifiable information from you on our order form. This includes contact information such as your name, email address, and shipping address, as well as financial information such as a credit card number and its expiration date. We use the personally identifiable information that we collect for billing purposes and to fill your orders. If we have trouble processing an order, we also will use this information to contact you.
If you contact us by email through our website, we may keep a record of your contact information and correspondence. In any event, we reserve the right to use your email address and any other personally identifiable information that you provide to us to respond to you and to send you marketing materials for our own products and services. We will not share your information with outside parties who wish to market other products and services to you.
Like most websites, our website may incorporate “pixel tags”, “web beacons”, or similar tracking technologies and “cookies” that allow us to track the actions of visitors of our website. Pixel tags and cookies are used to collect non-personally identifiable information, such as the name of your internet service provider, the IP address of the computer you are using, the type of browser software and operating system that you use, the date and time you access our website, the website address, if any, from which you linked directly to our website, the website address, if any, to which you travel from our website, your home page customization preferences and other similar traffic-related information. We may aggregate your information with similar data collected from other visitors to help us improve our website and the products, services, applications, content and features that we provide through our website. We do not use non-personally identifiable information in any way to create or maintain a personal profile of you or collect personally identifiable information from you.
If at any time you would like to change your personally identifiable information, or if you no longer wish to receive materials from us or would like your personal information removed from our database, please contact us at firstname.lastname@example.org . Alternatively, if you receive materials from us by email you can make use of the “opt out” provision in our communications so that we know that you no longer wish to receive any materials from us.
We do not sell or rent information about our customers and all information provided to Merch On Demand remains absolutely confidential, except that:
- We will use your personal information to communicate with you about your orders and deliveries.
- We may be required to disclose such information in response to subpoenas, court orders, requests from law-enforcement officials, or if we are otherwise required to disclose information by law.
OUR WEBSITE MAY CONTAIN LINKS TO OTHER WEBSITES